Component Playgrounds
Product Returns Policy
Returns are accepted within 30 days of purchase and must be accompanied by the original sales receipt or invoice. All products to be returned must be in new condition. If any returned products are brought back in other than new condition, Component Playgrounds may choose not to accept the return. Transportation costs for any returned items are the responsibility of the individual or party returning the product.
All returns are subject to a 25% restocking fee that will be deducted from the amount to be refunded. If you paid with a credit or debit card, you must present the same card and the funds will be refunded to the credit/debit card. Cash refunds will be made with a Component Playgrounds company check. If you paid with a personal or business check, Component Playgrounds will refund these funds only via Component Playgrounds company check. Refund checks will be mailed within ten business days of the date that the product is returned. Custom made items may not be returned for refund or exchange.
Any Products returned to Component Playgrounds after 30 days from the date of purchase are eligible for in store credit only. Returns will not be accepted after 60 days from the date of purchase.
Payment Policy
All invoices are due and payable at the date of purchase unless otherwise specified. A late charge of 2% monthly (24% annually) will be charged on all late accounts. Title to any equipment or merchandise shall not pass to the purchaser until all sums due are paid in full. Component Playgrounds accepts cash, checks, visa and master card. All returned checks will be subject to a $20.00 fee. Purchaser agrees to pay all court costs and attorneys fees should collection proceedings be required.
Shipment Policy
Component Playgrounds will process and ship most orders within five to ten business days from the purchase date. All orders must be paid in full before product will be shipped. Complete sets will be shipped via a common carrier truck line and are shipped F.O.B. destination. Most large sets will be shipped on one or more large pallets. Small parts orders may be shipped via Fed-EX ground and are shipped F.O.B. destination.
Order Cancellation: All orders are typically processed and shipped within five to ten business days. This means that any person desiring to cancel an order must do so with in four business days of placing the order. Any order cancelled with in the four day grace period will not be subject to the 25% restocking fee. Any order cancelled on or after the fifth day will be subject to a 25% restocking fee. Additional charges such as shipping and recovery costs will be charged if the equipment has been shipped out prior to the cancellation of your order. These costs will be deducted from the amount to be refunded.
Custom Orders Policy
Component Playgrounds will complete some custom work as requested. All custom made orders must be paid in full before production will begin. You are responsible to provide all measurements or drawings as they relate to your custom order. If your drawings or measurements are incorrect, Component Playgrounds will not be liable and the product cannot be returned. If you desire Component Playgrounds to rework the part to the correct dimensions, additional charges will apply.
If a mistake is made and the custom part is not built as shown on your drawing or measurements, our liability is limited to the re-manufacture of the part to the correct dimensions. Custom orders are not refundable and cannot be returned.
